Return & Refund Policy
At Curina Picks, your satisfaction is a top priority. We are committed to offering exceptional service, whether you are purchasing through Group Buys or Curated Brand Picks. Please review our return and refund policy based on the type of purchase:
For Group Buys
Group Buy purchases are specialized orders sourced directly from top manufacturers and tailored to community demand, which means they cannot be returned unless defective. Here’s what you need to know:
What if I receive a defective or damaged product?
If your product arrives defective or damaged, we will work to resolve the issue! Contact us within 7 days of delivery with:
- Photos or videos showing the defect/damage.
- Your order number and a brief description of the issue.
We will collaborate directly with the manufacturer to provide one of the following solutions:
- Replacement of the defective item (if available).
- Full refund if a replacement is not possible.
What if the product doesn’t meet my expectations?
If your product arrives defective or damaged, we will work to resolve the issue! Contact us within 7 days of delivery with:
- Photos or videos showing the defect/damage.
- Your order number and a brief description of the issue.
We will collaborate directly with the manufacturer to provide one of the following solutions:
- Replacement of the defective item (if available).
- Full refund if a replacement is not possible.
Can I cancel my Group Buy order?
If your product arrives defective or damaged, we will work to resolve the issue! Contact us within 7 days of delivery with:
- Photos or videos showing the defect/damage.
- Your order number and a brief description of the issue.
We will collaborate directly with the manufacturer to provide one of the following solutions:
- Replacement of the defective item (if available).
- Full refund if a replacement is not possible.
For Curated Brand Picks
Curated Brand Picks are purchased directly through the brand’s official store, and their return and refund policies apply. Please refer to their guidelines for more details:
How do I request a return or refund for Brand Picks?
All returns and refunds for Curated Brand Picks are managed by the brand directly. Check the product page for their specific return policies. If you need assistance, please use the online contact form to get in touch with us, and we will help facilitate communication with the brand.
What support does Curina Picks provide for Brand Picks purchases?
If your product arrives defective or damaged, we will work to resolve the issue! Contact us within 7 days of delivery with:
- Photos or videos showing the defect/damage.
- Your order number and a brief description of the issue.
We will collaborate directly with the manufacturer to provide one of the following solutions:
- Replacement of the defective item (if available).
- Full refund if a replacement is not possible.
Additional Information
Who covers return shipping costs?
- Group Buys: If the product is defective or damaged, we will cover return shipping costs or, in some cases, provide a replacement without requiring the product to be returned.
- Brand Picks: Return shipping costs are handled according to the brand’s return policy. Please check the product page for detailed information.
How long do refunds take?
If your product arrives defective or damaged, we will work to resolve the issue! Contact us within 7 days of delivery with:
- Photos or videos showing the defect/damage.
- Your order number and a brief description of the issue.
We will collaborate directly with the manufacturer to provide one of the following solutions:
- Replacement of the defective item (if available).
- Full refund if a replacement is not possible.
Are all products eligible for returns?
If your product arrives defective or damaged, we will work to resolve the issue! Contact us within 7 days of delivery with:
- Photos or videos showing the defect/damage.
- Your order number and a brief description of the issue.
We will collaborate directly with the manufacturer to provide one of the following solutions:
- Replacement of the defective item (if available).
- Full refund if a replacement is not possible.
How to Contact Us
If you need help with a return or refund, please use the online form on our website. This is the fastest way to reach our support team, and we’ll assist you with any queries related to your order.